I've been following Bonnie Nardi's work recently and came across a couple recent things on her and by her that would be really interesting to the IA community.

Software for the People By Elana Varon in CIO.com

Integrating communication and information through ContactMap in April 2002 issue of Communications of the ACM.

Of course the reason I was recently inspired by Bonnie's work is after reading Peter Morville's article on Social Network Analysis